
	Achieving Top-Line Growth


	Leading Through an Economic Downturn


	Creating a Performance Culture


	Achieving Your Operating Plan


	Improving Sales Performance


	Improving Productivity


	Ensuring Excellence in Strategy Execution


	Improving Forecast Accuracy


	Delivery Excellence for Capital Projects


	Building Customer Retention and Loyalty


	Building a Culture of High Engagement

Home > Your Challenges > Achieving Business Plan Results New Results Require New Behaviors

Achieving Business Plan Results

Nothing changes until behavior changes – and at no other time is that more clear than when it comes to successfully implementing your business plan. There are a number of components that are critical to the success of your business and operating plan. For example, how can you ensure that your approach is viable, especially in a time of economic downturn? What if you have a terrific plan, but your leadership is not in sync with your execution strategy? Is your company’s culture so ingrained that you need new tools to make the kind of progress you require? This section guides you through the behavioral processes that you need to successfully accomplish the objectives of your business plan.

"Whether you are in a turnaround situation or keeping a well-oiled machine rolling forward, the emphasis on behavior is what puts points on the board, builds credibility with employees and customers, and leads to sustainability."

- David Moran
President and CEO
Heinz North America
"Whether you are in a turnaround situation or keeping a well-oiled machine rolling forward, the emphasis on behavior is what puts points on the board, builds credibility with employees and customers, and leads to sustainability."

- David Moran
President and CEO
Heinz North America
"Behavior is a key enabler!"

- Dave O'Reilly
Chairman and CEO
Chevron Corporation
"Setting strategy is the easy part. Successfully executing strategy is where great leaders are made."

- William R. Johnson
Chairman, President and CEO
H.J. Heinz Company
"The behavioral approach has made a huge difference in our organization. The before/after is startling... We have more than tripled earnings in a very competitive industry-the proof is in the pudding."

- Don Hamm
President and CEO
Assurant Health
"By simply understanding why people do the things they do enables leadership to create an environment where tapping discretionary performance is the key to exceeding business results... It gets to the heart of what we should be doing as leaders."

- Delores L. Conway
Leadership Development Manager
CIGNA Healthcare
"I truly believe this is the key to the high levels of performance we are looking for."

- Mary Ann Zigler
HR Business Partner
Blair Corporation
"Culture is driven by leaders' behavior. These are the differentiators that distinguish the truly great companies, where people are energized and accomplish extraordinary things."

- Tom DiDonato
EVP, Human Resources
American Eagle Outfitters, Inc.
"...using these behavioral tools has proven to be highly successful in engaging the hearts and minds of our leaders. The outcome enabled the environment for a positive cultural change...leading to superior business results."

- Roland Kell
General Manager
Chevron, Pascagoula Refinery
"The principles and tools of behavioral science have helped us improve behaviors-especially leadership behaviors-for better performance throughout the company."

- Jim Tighe
Former Manager
Corporate Quality, Chevron Corporation
"...I was never exposed to the behavioral science underlying why people perform or choose not to act. Now I understand how consequences drive everything we do."

- Phil Sprick
Strategy Execution Coach
Stewart Enterprises
"We feel so strongly about the behavioral approach to strategy execution that we embedded it into our cornerstone leadership development experience for our most senior managers, and our leaders responded by calling it 'the best leadership development experience of their careers.'"

- Harvette Dixon
Director, Learning and Development
PPG Industries, Inc.