Leadership Coaching Helps Construction Contractor Improve Effectiveness

The Situation

A very large, global general construction contractor identified an objective to “increase efficiency and effectiveness in engineering, procurement and construction of large-scale projects” as a way to enhance market share and sustain its position as the first choice in its highly competitive market. The company had traditionally focused its performance improvement efforts on process engineering, cost control and efficiency programs – with limited results. The company’s analysis showed it was not producing the impact it had targeted largely because middle and senior leaders didn’t know how to effectively sponsor these initiatives, or how to leverage them day-today to drive measurable results-impact.

The Solution

CLG provided leadership development programming and coaching for the company’s CEO and his direct reports, as well as the top 250 leaders throughout the organization. The coaching focused on creating high-performance leadership behaviors designed to improve the company’s culture and bottom-line business results, as well as incorporating the behaviors in new daily habits. Examples of these habits include routinely setting truly clear expectations that lead to success, intuitively pinpointing the critical behaviors needed to improve project-performance, underscoring what it means to “hold people accountable” for their commitments, and acquiring the skills necessary to provide effective positive and constructive feedback.

The Results

The leadership coaching led to enhanced performance throughout the company’s projects – including a significant reduction in scope revisions and schedule delays from engineering design changes, millions of dollars in savings from ideas generated by employees and even more efficient travel planning.