CLG’s Executive Coaching Improves 360 Feedback Scores

Our client, a global engineering firm, was doing fine. In fact, CLG had successfully coached the company’s leadership for years. They were deploying Six Sigma successfully, and rolling out CLG’s Performance-Based Leadership^SM workshops for leadership development to regional business units worldwide. And the firm understood behavioral science, and the critical relationship of strategy-process-behavior to their bottom line.

However, our client wasn’t getting the most from their 360s and wanted to see improvement in their assessment scores.

• The existing feedback reports were difficult to interpret and didn’t tell a visual story from which leaders could learn easily.
• The single-session 360 debriefs were missing the kind of robust follow-through coaching that is essential to measurably improving leadership skills.
• Our client need executive coaching, design/develop workshops and coaching labs to steer them towards leadership success – and the personnel management firm hired to perform the client’s 360s simply did not have the skills to execute them according to the principles of behavioral science.

To facilitate improvement of their executives’ 360 assessment scores, CLG built on these reports and grew them into powerful executive development tools.

• Our coaches added clear graphics to help leaders gauge progress and results.
• We worked with each leader to pinpoint the specific behaviors they needed to work on to improve business performance.
• Through the application of behavioral science, CLG helped make these behaviors reliable daily habits.

The results of this initiative were significant and measurable. All major business metrics showed improvement during the period of CLG’s engagement, and profitability improved. The client attributed much of their success to our work with their leadership.

In their own words, “Our team gets real value from the individual and collective coaching and specific feedback. It has been a key contributor to our results in recent years.”

Learn more about the powerful impact of CLG’s executive coaching on this client’s business results in the full case study by logging in or registering here.