Enabling Technology Solutions through Culture Change

NewTech* was perfectly positioned to provide process-related technology solutions to LargeOil’s* operating companies. Their core opportunity was to increase LargeOil’s ability to compete successfully in a business environment where differentiation through technology is critical in gaining a competitive advantage.

However, while its people were highly capable, NewTech’s technology groups were not fully prepared for a fast-paced, high-growth environment. Changes in the culture – both behavioral and in the work environment – were necessary before NewTech could take advantage of the opportunity and address the business urgency of the emerging technology market. The situation called for new leadership behaviors and required a culture geared for rapid technology innovation and deployment, while continuing to meet the ongoing demands of the current business.

Recognizing that they needed assistance, NewTech engaged CLG, which had a strong track record of facilitating organizational transformation for Fortune 50 and 100 companies. CLG’s consultants first helped NewTech’s leadership identify and prioritize its challenges – placing changes in leadership behavior ahead of organizational transformation. Then CLG devised a plan tailored to NewTech’s unique situation. Key to its success was a common set of leadership practices developed by CLG, known as Performance Catalyst^®.

Utilizing this approach, CLG proposed a structured learning and coaching process for New Tech leaders and provided behavioral tools to help them identify performance issues and ensure measureable results.

Working within a customized set of alignment metrics, CLG’s Performance Catalyst offered a structured way to achieve business goals rapidly. It applied skills in pinpointing, measurement, feedback, and reinforcement to the critical path behaviors that ensured achievement and business targets. Developing coaching action plans in support of leading metrics helped leaders to identify business opportunities, track target results and desired behaviors, and effectively apply positive consequences and feedback while enhancing their own management effectiveness.

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*NewTech and LargeOil are pseudonyms