Creating a Reliability Culture
The cost of UNreliabilty is very high. UNreliability means that you and your company will pay the price in lost opportunity, safety incidents, excessive maintenance, trouble meeting commitments, flagging client confidence, skeptical shareholders, a nervous Board, and endless management stress.
The Situation
A Top-Ten Oil Refinery Needed Help
A vast and aging Gulf Coast refinery was slipping. Its reliability performance had declined, and millions in production were being lost.
The refinery made capital improvements to help, but they also needed a change in the refinery’s culture—a change in employee behavior to improve reliability.
The Solution
The refinery engaged behavior experts from CLG to help. The solution was to use CLG’s proprietary Performance Catalyst®, which links behavior to results. Three areas were identified where employee behavior was critical to improving reliability. CLG applied its trademarked DCOM® assessment to evaluate the situation and to develop metrics and feedback for guiding the behavior change.
The Results
The refinery’s reliability has steadily improved year-over-year. The headlines:
• Dramatic decline in expensive unplanned refinery shutdowns
• Tripling of average days between unplanned shutdowns
• Plummeting of lost-profit opportunity cost
Today, the successful reliability program is fully owned and managed by the client.
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