Client Testimonials
“I was fortunate to end my career with CN and having CLG as a partner...inspiring people – that’s what this process is really all about.”
-Les Dakens, retired Sr. Vice President of People at Canadian National Railway (Video of Les)
“Behavior is a key enabler!”
-Dave O’Reilly, Chairman and CEO, Chevron Corporation
“Ten years ago Canadian National Railway started a massive culture change that took us from a government owned, Crown Corporation to clearly the highest performing major railroad in North America. On virtually every industry measure of success, from customer satisfaction, to operating ratio to asset utilization, CN today is best-in-class - typically by a wide margin. The Market has rewarded this performance with a more than ten fold increase in our stock price and total market capitalization.”
At the very center of our culture change process lie the leadership and organizational change ABC's. In the five years CLG has worked with us, every member of management - from my team through to our front-line supervisors have been trained and coached on learning these tools - and then on applying them. The results speak for themselves."
- Hunter Harrison, President and CEO, Canadian National Railway
“The behavioral approach has made a huge difference in our organization. The before/after is startling: tremendous gains in our ability to get things done; more effective executives; talent development; job satisfaction; cost-effectiveness—I am convinced that it is because of applying behavioral science. We have more than tripled earnings in a very competitive industry—the proof is in the pudding.”
- Don Hamm, President and CEO, Assurant Health
“Setting strategy is the easy part. Successfully executing strategy is where great leaders are made.”
- William R. Johnson, Chairman and CEO, H.J. Heinz Company
“Dr. Braksick’s behavioral leadership model applies equally well to all business situations. It requires top management to focus on and value action, not just intentions or words. Whether you are in a turnaround situation or keeping a well-oiled machine rolling forward, the emphasis on behavior is what puts points on the board, builds credibility with employees and customers, and leads to sustainability.”
- David Moran, President and CEO, Heinz North America and Executive Vice President, H.J. Heinz Company
“I'm convinced that to drive sustainable strong results in any competitive environment, you must have the best leaders. Their behavior drives "A" players to join the company, and "A" players to stay with the company. The best leaders will help people grow and set the pace for the culture. Culture is driven by Leaders' behavior. These are the differentiators that distinguish the truly great companies, where people are energized and accomplish extraordinary things.”
- Tom DiDonato, Executive Vice President – Human Resources, American Eagle Outfitters, Inc.
“By simply understanding why people do the things they do enables leadership to create an environment where tapping discretionary performance is the key to exceeding business results and creating a workforce that is motivated to achieve their goals. It gets to the heart of what we should be doing as leaders.”
- Delores L. Conway, Leadership Development Manager, CIGNA HealthCare
"Our most important asset is our people. From my personal experience, using these behavioral tools has proven to be highly successful in engaging the hearts and minds of our leaders. The outcome enabled the environment for a positive cultural change, which substantially raised the bar of expectations for what is attainable, thereby leading to superior business results."
- Roland Kell, General Manager, Chevron, Pascagoula Refinery
“The principles and tools of behavioral science have helped us improve behaviors—especially leadership behaviors—for better performance throughout the company.”
- Jim Tighe, Former Manager, Corporate Quality, Chevron Corporation
“I have worked for years in Human Resources and Training, yet I was never exposed to the behavioral science underlying why people perform or choose not to act. Now I understand how consequences drive everything we do. These principles have been very useful in both my professional and personal life.”
- Phil Sprick, Strategy Execution Coach, Stewart Enterprises
"I truly believe this is the key to the high levels of performance we are looking for."
- Mary Ann Zigler, HR Business Partner, Blair Corporation
“Execution is all about delivering on the commitment to achieve operational excellence and profitable growth. Execution requires leaders who know how to influence the right behaviors and foster discretionary effort to get results. We feel so strongly about the behavioral approach to strategy execution that we embedded it into our cornerstone leadership development experience for our most senior managers, and our leaders responded by calling it 'the best leadership development experience' of their careers. They are incorporating the behavioral approach into talent planning, into their conversations about strategy, and into their day-to-day conversations that shape the direction and success of the company.”
- Harvette Dixon, Director, Learning and Development, PPG Industries, Inc.
"Performance Based Leadership has been a profound tool in capturing the hearts and minds of our employees."
- James McLennan, Senior Vice President Business Excellence, Stewart Enterprises, Inc.