Tracy Thurkow, Ph.D.

Partner

An expert in the behavioral implications of large-scale organizational change initiatives, including Six Sigma, Tracy Thurkow, Ph.D., has worked with numerous Fortune 100 companies to improve their performance across a variety of challenge areas, including:

• Improving the organizational capacity to execute strategic change by embedding people-sensitive practices into organizational change implementation activities
• Developing and implementing training and performance measurement systems to improve customer service and satisfaction
• Assisting executives, business leaders and project managers in improving their leadership skills through one-on-one executive coaching and consulting
• Working with internal consulting organizations to achieve their goals in supporting their clients through large-scale change

Tracy has assisted leaders in some of the business world’s largest and most well-known organizations across a variety of industries, including oil and gas, telecommunications, financial services, industrial products and package delivery.

She has also delivered a number of articles and presentations, and authored “Minimizing Variability in Six Sigma Implementation – Behavior Is The Key,” which was featured in Quality Progress Magazine.

Tracy earned a doctorate and master’s degree in industrial/organizational psychology with an emphasis in behavioral analysis, along with a minor in business at Auburn University. She also holds a bachelor’s degree in psychology, with a minor in business management, from Western Michigan University. She has served as an adjunct professor in The American University’s Personnel and Human Resources Management Master’s Degree Program, and as a guest executive instructor at Western Michigan University.